Due to some misunderstandings in what the rush processing order priority’s purpose, the following conditions now apply to all orders which request rush processing order priority:

1. All rush processing/priority orders for our custom leather products must be shipped by next day, express, or 2 day air.
2. All rush processing/priority orders will incur a $30 rush processing fee.
3. Rush processing/priority orders may not contain multiple items. (See our note below) If you would like to order multiple items, and need 1 immediately, please specify which item is to be rushed. Additional shipping charges will apply to orders that require multiple shipments.
4. We do not accept  rush orders for “prototype” products.  “Prototype” products are defined as products that are customized beyond our standard customization.  This includes creating a new product based on another product that we have available or anything that request major construction-type changes to the product (as an example, if you wanted a custom leather padfolio, but, wanted to add 10 credit card pockets to the standard construction, this would be considered a “prototype” product because it requires changes in our standard construction of the product.  However, if you wanted a design or personalization on the cover, that would not be considered a prototype product.)

Each rush processing/priority order will be screened to ensure it meets the above requirements, and that it really is necessary to rush the order. Please understand that this option is strictly designed for people who are purchasing our custom leather products for gifts and may not have found our website early enough to be able to wait our standard processing time. In other words, this option is designed for *special cases only*, and not for every day orders.

We ship every order as quickly as possible, however, our custom leather products are in high demand, and we can not grant rush processing priority to every order. Legacy Journals’ custom leather products are truly created individually, by hand, at the time you order - we do NOT have our custom leather products pre-made, sitting on a shelf waiting for an order….they are actually created just for you, according to your specifications, from start to finish when you order.

We understand that “custom” is a word that is often overused in marketing materials. Be assured, when we say “custom” at Legacy Journals - we really mean custom created - individually. We do not use any machinery to create any of our products. Legacy Journals is staffed by a small group of true artisans and craftsmen who are skilled and highly experienced in the art of leather working and book binding.

Thank you for your patronage, patience, and understanding in only using the rush processing/priority order option when absolutely necessary. If you have any questions, please do not hesitate to give us a call, toll-free, at 800-243-0699.