Ordering

General Ordering information

All products at Legacy Journals are custom made to order specifically for you. That means that we do not have “pre-made” products that we can ship out the same day as you order. While we understand that many companies will tell you that everything is custom made to order, and still ship within 24 hours, this is simply not possible with truly high quality, individually handcrafted, hand tooled leather products.

Actually, overnight production is not possible with any custom handcrafted, hand tooled leather products - if they are truly handcrafted and custom made specifically with you in mind - due to the required time between hand tooling steps.

As an aside, you may use this as a guide for shopping elsewhere, as well. If the company tells you their hand tooled leather product is custom handcrafted with you in mind, and also promise to ship within 24 hours, you can be assured that your order is not custom carved and tooled just for you. Genuine hand carved, hand tooled products take time - more than 24 hours - even if the tooled design is simple and straightforward.

At Legacy Journals, we make every effort to ship your order within 4 weeks of receiving your order.

Custom Orders

While all leather products on the Legacy Journals web site are custom made to your exact order specifications, we also offer custom ordering. If you don’t see a product or product option on our web site that you would like to have created, we will be happy to accommodate your request.

Do not send us a picture of a product from another company and say “I want that exactly” - as that request will not be accommodated due to copyright and design issues - we will not duplicate products or designs from other companies or designers.

However, if you have something specific in mind, please contact us, and we will design a custom hand carved, hand tooled product to meet your needs. If we choose to offer the design on our web site or in our studio, we will discount your order, to show our appreciation.

Custom Orders - Estimates

Legacy Journals is happy to provide you with an estimate for your custom request prior to ordering. Estimates are valid for a period of 10 days, at which time they expire. If you order prior to the estimate’s expiration, we will honor the pricing on the estimate (even if we’ve had to change pricing prior to your order but after your estimate was created or if there was an pricing error on your estimate in your favor). If you choose to order after the estimate has expired, your order will be subject to current pricing.

Order Acceptance Policy

Legacy Journals reserves the right to cancel or refuse any order for any reason, without further explanation, and at our sole discretion. If we choose not to process your order, you will be notified. If you order online and we choose not to process your order, your credit card will not be charged. If you call or visit our studio to order and we choose not to fill the order, we will let you know at that time, prior to finalizing your order.

Following, you will find a few situations under which we absolutely will not process an order (not an all inclusive list):

• As artists, we will not process any order that we do not feel will represent our high standards and craftsmanship.
• If the customer seems unsure of what he/she wants as an end product, we will not process the order.
• We will not process orders that request “exact replicas” of products offered by another company.
• We will not, under any circumstances accept an order via email. (see the note below)

Ordering methods

Online: You may order online at any time 24 hours a day, 7 days a week. If you experience any problems ordering online, please contact us, and we will be happy to assist you.

Phone: You may order via the telephone by dialing 1-800-243-0699 (ext 10) in the U.S. or 1-515-309-1455 worldwide during regular business hours. If we are not available at the time you call, simply leave a message with your name, phone number, and product(s) you are interested in purchasing, and we will return you call to get order information - including payment information. Please do not include payment information in your message.

In Studio: If you would like to setup an in studio appointment to order in person, please contact us at: 515-309-1455 to arrange an appointment.  We do not accept any in-studio appointment times  November 1 through January 5.

Email: Email is not a safe or secure method to transmit personal/sensitive information. To that end, we absolutely will not accept any orders with sensitive information included - such as credit card information - transmitted to us via email. If an order is submitted via email, it will be immediately discarded.

Processing Time and Rush Orders

We will process your order in the order it was received. That is why our standard delivery estimates on this web site have a wide-range - to allow for the order your order was received. If you would like a more specific delivery time estimate, please contact Legacy Journals by phone, and we will provide you with a more specific estimate.

If you need your custom handcrafted, hand tooled leather product right away, you may choose the rush order priority option on products where this option is available, along with the appropriate shipping method to ensure that your item will be received in time. Rush orders receive a higher priority than regular orders - however, there are times when the rush option is not available. Please indicate, in the comments area, when ordering, what date you need to receive your order. If you choose rush order priority, and we are not able to accommodate your request, due to current order load, or time required to create your order, Legacy Journals will contact you immediately, to let you know. We process all orders manually, therefore, if you choose rush order priority, and it’s not available at the time, you will not be charged for that option.

Rush/priority production is available on a very limited basis only. Therefore, we do not accept all rush priority production requests. ALL Rush orders must meet our Rush Order priority conditions, and may not have add-ons or change requests after the order is accepted.

Payment Methods:

We accept the following payment methods:

1) Credit Cards: We accept Master Card, Visa, American Express, and Discover. You must provide correct billing address information in your order. We charge credit cards manually, so that we may do fraud prevention screening on each order. Your credit card will be charged when your order is entered into our system. Your credit card will reflect a charge from Saving Grace Enterprises, Inc (Saving Grace Ent), our parent company. In the case of large/multiple item custom orders, you may be required to provide a deposit for us to begin work on your order. In that instance, your credit card will not be charged for the final payment until your order is ready to ship. For all other orders, your credit card will be charged when we originally receive/process your order. By ordering from Legacy Journals, you agree/accept this term of the sale.

The charge for your order will appear on your credit card statement from Saving Grace Enterprises, our parent company.

2) PayPal - We accept PayPal payments. If paying by e-check through PayPal, your order will not be processed until your e-check payment has cleared. All other PayPal payment methods will not require a waiting period before processing, and will be processed in the order received.

3) Other payment methods: We also accept money orders, cash, and checks. Money orders must be verified prior to processing your order. International money orders are not accepted.Cash payments are accepted in our studio and at shows. Do not send cash in the mail. In the case of checks, your order will not be processed until the check clears. If your check is returned unpaid, you will be assessed a fee of $30, and your order will remain pending until you make other payment arrangements.

4) Installment and layaway plans: Occasionally, we may allow payments in installments on a “layaway” type plan. Payment in full is required prior to shipping your order. Minimum order percentage amount for payments (and deposits) for order processing are determined on a case-by-case basis.

Sales Tax

Legacy Journals is located in Marion county, in the state of Iowa. If your order is shipped to Iowa, you will be charged 5.0% sales tax on your order. If your order is shipped anywhere in Marion county, Iowa, the local option sales tax will be added, and the total sales tax charged will be 6.0%

International Orders

Legacy Journals accepts international orders from customers in most countries. Some exclusions apply, due to high incidence of fraud in certain countries. No exceptions are made to these exclusions. Additionally, all orders go through our fraud prevention screening, including international orders. Please note: International orders must be shipped to customer’s billing address for first time orders.

Email Confirmations

You will receive a minimum of 2 email confirmations with your online order at Legacy Journals.

• The first email confirmation is an order confirmation. Please review it carefully, and contact us immediately with any errors that you find, changes you will like made, or additions that you would like.
• The second email confirmation is a shipping confirmation. This is sent when your order has been shipped.
• We do not send email updates on order status (aside from the initial order confirmation and shipping confirmation), unless you specifically inquire about the status of your order. This reduces email volumes. If you would like your order status, simply contact us, and we will be happy to provide it for you. Occasionally, we may send an order update - if there is a problem with your order or a question that we need answered to begin work on your order, however, this is rare.

If you do not receive any of these confirmations, please log in to your Legacy Journals account and verify your email address.

Shipping

Legacy Journals custom creates all products specifically to your specifications. Once we receive an order, we will create the product(s) you ordered and ship them as soon as possible. This process, depending on which product you select can take up to 6 weeks. However, in general, most orders are created and shipped within 20 (business) days of receiving your order.

We prefer to ship via UPS, however, we do offer USPS & FedEx shipping, at an additional cost, to all customers during checkout. As of January 1, 2008, all orders are shipped with delivery confirmation AND insurance. These costs are covered through our handling charges and will not be waived. We generally ship daily Monday through Friday. On occasion, we will send out packages on Saturdays. FedEx & UPS packages shipped or delivered on Saturdays do incur an additional fee. Therefore, unless otherwise requested, UPS & FedEx next day packages shipped on Friday (or 2 day packages shipped on Thursday) will be delivered by the carrier on Monday unless you request Saturday shipment or Saturday delivery on your package.

Signature required is an additional charge for all UPS & FedEx packages, and all USPS priority mail packages.  If you have any concern about your package being left at a door by any carrier, please note that you would like signature required for delivery.  Your order total will be changed to reflect the additional charge we incur to request a signature on your package.  Most USPS express packages require a signature for delivery.

When ordering, please provide a valid street address for your shipping address. 

Important: We ship to the shipping address provided at the time of order. It is important to double check this information, as Legacy Journals can not be held responsible if product is shipped to an incorrect address due to entry error on the your (the customer’s) part.

If the shipping address can not be validated by the designated shipper, and the billing address is different than the shipping address, the order will be shipped to the billing address.

If a shipping entry error is the fault of Legacy Journals, we will replace your order at no additional charge to you (non-validating shipping addresses are not considered to be the fault of Legacy Journals and will not be replaced at no charge).

Legacy Journals ships all packages with delivery confirmation and insurance. Minimal handling charges are assessed during checkout to cover the additional costs of these services.

International Shipping: Shipping may need to be recalculated on many international orders due to customs requirements. Customer is responsible for all customs charges, duties, and/or import fees.

Gift Designation for international shipping: Under no circumstances will Legacy Journals ship an international order with the designation of “gift”. We understand that customs fees and duties fees may apply to the shipment, but, we absolutely can not honor a request to mislabel an international shipment as a “gift” in order for the recipient to evade customs fees or duties. Orders received requesting this sort of designation may be cancelled at the discretion of Legacy Journals.

Shipping charges: We charge actual shipping cost for your order, plus a minimal amount of handling charges that cover the cost of additional services such as delivery confirmation and package insurance. You will never be charged more than the shopping cart shipping & handling amount for orders within the U.S. that is provided to you at the time of your order. This is generally true with international orders, as well - however, because different countries have different customs fees or other additional charges, if this is not the case, we will notify you prior to processing your order, to obtain your permission for the excess shipping charges.

You will never be charged for more than the total amount quoted for your order without your consent. If, for some reason, your order is under quoted or under priced in our shopping cart, we will either absorb the cost, or contact you prior to processing your order, to obtain your express permission.

Please contact us if you have any questions regarding these policies and we will be happy explain them further.

Defective Merchandise Policy

You are required to inspect merchandise on arrival and notify us within five days of any damage in shipment. Otherwise, we need to assume any damage occurred after receipt. Should you, within two years of your purchase of your purchase of a leather journal, discover a defect in workmanship, contact us by mail, fax, e-mail, or telephone to arrange the return of the product for repair, replacement, or refund (less 15% materials fee plus actual shipping) at our sole discretion. You will need your original sales receipt and proof of payment. Return shipping charges for defective merchandise are the customer’s responsibility, regardless of location.

Return policy

All products at Legacy Journals are custom created when you order, therefore, we do not accept returns of merchandise (except in the case of defective merchandise as defined above), nor do we issue refunds. If we choose to issue a refund for defective merchandise, rather than repair or replace the product, the refund will be for the originally billed amount LESS a 15% materials fee PLUS actual shipping charges. Large custom orders require at minimum 50% non refundable deposit prior to work beginning, with the remaining 50% due prior to shipping. In the event of order cancellation, the deposit is not refundable.